Do I need an appointment?
Walk in service is available although appointments are recommended. Please note that our least busy times are on the weekdays from 11:30am to 4pm. Appointments are required for alterations and custom design.
Children and Dress Shopping Rules
Children are welcome in our store as long as they are supervised. Remember that appointments can take an hour or two and little ones get bored easily. You might want to bring someone who can watch and entertain them while you try on dresses.
For their safety and our sanity, we do not allow running in the store, banging on the mirrors, or disruptive behavior to our other guests. Damages by children are the responsibility of the parent.
How long does it take to order?
It takes anywhere from 12 to 14 weeks for a bridal gown to arrive in our shop depending on the manufacturer and the dress style. We prefer to allow about 3 weeks after it arrives for the alterations process. For your convenience, our alterations staff is located right next door. Once your gown arrives we will call you to let you know and set up your alteration appointment. Bridesmaids dresses take anywhere from 10 to 12 weeks to arrive. We can get most of our gowns in less time with a rush fee. Our sample gowns and dresses are also available to purchase. If they are not brand new, you may purchase them at a 10-30% discount. If they require cleaning, we can have that done for you for a modest fee. Shoes, veils, tiaras, undergarments and other accessories take approximately 3-4 weeks to arrive.
What do I need to bring with me?
You should bring the undergarments and shoes that are the height you will wear with the gown. We have strapless bras, shoes and petticoats for you to borrow if you need them. You may want to bring photos of the gown or dress styles you like. We also ask that you do not wear lipstick or a lot of makeup when you try on our gowns to help us ensure they remain in great condition.
Do you carry all sizes and colors?
Our sample gowns, available to try on, range from 6 to 18. Bridal sizing runs small. We do have a selection of larger sizes as well. Most of our gowns can be ordered in sizes 0-22. We can measure you before you order your dress and help you choose the appropriate size according to the manufacturers size chart. We have on sample of each dress style. If you want a specific color we can show you the swatch card which shows what colors the dress can be ordered in.
May I take photos?
We have contracts with our designers which do not allow us to have our clients photograph their designs before purchasing them.
What is the average price of a bridal and a bridesmaid gown?
The bridal gowns in our salon generally range from $400 to $1200.
Bridesmaids gowns are generally $150 to $250.
What do I do if one or some of my bridesmaids live out of town?
You can have them get their measurements (bust, waist, hips and height) taken at a reputable bridal shop and call them in to our shop. Before we order the dresses we require payment which we can take via credit card over the phone and a signed gown order form. Usually we ship the dress to the bridesmaid so she can get any alterations she may need in her town. Shipping usually costs $15 per dress. We suggest that all bridesmaids dresses be ordered from the same shop so they may be cut from the same dye lot.
Can I return or exchange items?
All sales are final with the exception of certain shoes and undergarments. Once a dress order is placed, production begins immediately. Undergarments can be exchanged from a different size. Shoes can be reordered for a different size if you purchased them in white or ivory. Exchanging will incur a $15 restocking fee.
Can I be measured at your salon?
Yes. We can measure you. If you are not ordering your dress from our shop, we do charge a $15 fee for measuring.
